Protect yourself against fraud

Last Updated on May 27, 2023

Here at Gerätor, we foster an environment that value trust, transparency, and a set of features that enable verification of various aspects of listings and the users. We urge you to use all those means, and those beyond Gerätor as well when you are transacting with anyone.

Important Note

Gerätor will never send you an email, SMS, chat, voice message or call you to request for any financial information. If you have received any such communication, it is a fraud – DO NOT SHARE ANY SUCH INFORMATION.

Verification and validation

  • Always verify the legitimacy of the user or seller you are dealing with. Check their ratings, reviews, and previous transactions.
  • Communicate with the other party through the platform’s messaging system to have a record of conversations and agreements.
  • Request and verify necessary documentation, such as licenses, certifications, or warranties for the medical devices, services, or software being offered.
  • Be cautious if the other party is unwilling to provide sufficient information or seems evasive.

Your financial information

  • Avoid sharing sensitive financial information, such as credit card details or bank account numbers, directly with other users.
  • Be cautious of requests for unusual payment methods or transactions, as these may indicate fraudulent activity.

Research and due diligence

  • Conduct thorough research on the medical devices, spares, services, software, or jobs being offered. Look for information regarding their market value, condition, or any known issues.
  • If possible, consult with industry experts or seek second opinions to ensure the legitimacy and quality of the products or services.
  • Check for product recalls, regulatory compliance, or any legal issues associated with the items or services you are interested in.
  • Always arrange for physical inspection or testing of the medical devices or spares before finalizing a transaction. This can help verify their condition and functionality.
  • Insist on verifying the authenticity of the items, especially when dealing with high-value medical devices or software licenses.
  • For services or jobs, request references or examples of previous work to ensure the credibility of the service provider.
  • Be cautious of suspicious or unsolicited communication, particularly requests for personal information or payment details from unknown parties.
  • Avoid sharing personal information, such as social security numbers, passwords, or sensitive medical data, on the platform’s public forums or with unverified users.
  • Use strong, unique passwords for your Gerätor account.

Reporting suspicious activity

  • Promptly report any suspicious or fraudulent activity to the Gerätor platform administrators or customer support.
  • Provide detailed information, including usernames, timestamps, and evidence of fraudulent behavior, to assist in their investigation and protect other users.

Trust your instincts

  • Trust your instincts and be skeptical of deals or offers that seem too good to be true.
  • If something feels off or raises doubts about the legitimacy of a user or a transaction, it’s better to err on the side of caution and refrain from proceeding further.
  • Remember, while these precautions can help reduce the risk of fraud, no method is foolproof. Stay vigilant, trust reliable sellers, and prioritize your safety when using Gerätor.

Various kinds of scams

Digital marketplaces have revolutionized the way we shop and trade goods and services, offering convenience, variety, and accessibility like never before. However, with the rise of trade on these platforms, a dark underbelly has also emerged – a breeding ground for various kinds of fraud. From counterfeit products to phishing scams and identity theft, perpetrators have found clever and nefarious ways to exploit unsuspecting buyers and sellers. Here are a few kinds of scams, so that you don’t fall victim to these fraudulent activities. Do keep in mind that this list is not exhaustive, and you can expect many creative ways scammers may try to get their schemes going.

Overpayment scam

In this common online scam, a customer sends a seller more money than agreed upon and then asks the seller to refund the overage. This tactic, known as overpayment fraud, can take many forms, but the most common involves the customer sending a fake check or money order to the seller. The seller deposits the payment and then, believing they have received the overpayment, sends the customer a refund for the difference.
However, the initial payment does not clear, leaving the marketplace seller losing the first amount and then some. As a result, it is important for sellers to exercise caution when dealing with overpayment requests and to verify that payments have cleared before issuing any refunds.

Fraudulent payment scam

Fraudulent payment scams have been increasingly common in recent years, with fraudsters seeking alternative means of fraudulently obtaining goods and services. These scams typically occur when the fraudster fraudulently sends a payment, such as fake checks, false money orders, stolen cards, reversible payment apps, or counterfeit bills, to purchase the desired item.

Fake reviews

Review fraud is growing online, with malicious users attempting to mislead customers by posting fake reviews. Review fraud typically occurs in one of two forms - fake positive reviews to boost ratings and deceive customers or fake negative reviews into redirecting readers to malicious websites or counterfeit products.

Google voice scam

A Google Voice scam occurs when a scammer sends a legitimate seller a message telling them they want to buy the item. Still, they need to ensure the seller is legitimate. They'll request that the seller text them, then send a six-digit Google Voice verification code phone as "proof." But they're trying to set up a Google Voice number linked to the seller's phone number, which they can later use to rip off other people and conceal their identity.

More tips

  • never give your passwords, PIN numbers or bank account numbers – legitimate companies and banks will never ask you for these details by email or over the phone.
  • if out and about and buying online, use data provided by your network provider and not public Wi-Fi as some hotspots may not be secure.
  • use credit cards and secure payment services instead of debit cards.
  • never transfer or receive money for someone else.
  • when transferring money use reliable firms.
  • check your bank statement carefully against anything you buy online.
  • keep your passwords secure.
  • if something sounds too good to be true, it usually is.
  • take your time making decisions that involve parting with money.
  • if you’re selling products, don’t send off your product before receiving payment.
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